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Meet a real Manager, Medical and Health Services, Wade Atkins
Interview
James Wade Atkins, M.S., Medical and Health Services Manager, Clinical Center, Department of Transfusion Medicine, National Institutes of Health, Bethesda, Maryland
James Wade Atkins, M.S., Medical and Health Services Manager, Clinical Center, Department of Transfusion Medicine, National Institutes of Health, Bethesda, Maryland

1. I chose this career because...

2. My typical workday involves...

3. What I like best and least about my work …

4. When I'm not working, I like to...

5. My career goals are...


1. I chose this career because...

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Wade and colleagues reviewing blood donor records
Wade and colleagues reviewing blood donor records

I chose to become a medical and health services manager because I’ve always loved science. My sisters teased me from the time I was little because I frequently asked, “Why?”

As early as junior high, I thought I would become a doctor. I started taking pre-med classes when I entered college. However, I discovered that I liked the laboratory sciences better than the idea of working with people as a physician. So I opted for a career in clinical laboratory science. Entrance into the program was very competitive, but I was among the 8 applicants accepted from my class out of the 10 available slots. There were over 50 applicants for those 10 slots. I completed the intense 1-year program, and began my working career.

Career Path

For my first job after college, I worked as a laboratory technologist in a hospital. True to my curious nature, I still asked, “Why?” My supervisors recognized my ability to ask questions and solve problems, so they moved me to a management position.

I began to focus my attention on the specialty field of blood banking. There is no other field that directly affects 12 million lives each year like blood banking. Someone in this country is transfused every 3 seconds. This work is fascinating because each clinical case is like a mystery. You get to play the role of Sherlock Holmes and come up with creative solutions to solve the mystery. I sought and achieved my certification as a Specialist in Blood Banking from the American Society of Clinical Pathologists. Some consider this certification equivalent to a masters degree in immunohematology.

As I continued to work in management, I felt I needed more skills in this area. I went back to school part-time and earned a Master of Science degree in general administration with a focus in health care.

Now I work in a management position as a Quality Assurance Specialist for the NIH blood bank. A key component to this work is quality assurance. We cannot make mistakes, or someone’s life could be at stake. In this role, I am charged with ensuring that the whole department is complying with local, state, and federal regulations governing safe transfusion practices.

Education
  • Bachelor of Science, Biology, Pfeiffer College, Misenheimer, North Carolina
  • Master of Science, General Administration, University of Maryland University College, College Park, Maryland

Certification
  • Medical Technology
  • Specialist in Blood Banking

2. My typical workday involves...

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Wade checking temperature records
Wade checking temperature records

My typical workday is spent solving problems and auditing procedures that involve patients’ blood samples. Some of our laboratory technologists jokingly refer to me as “the police”. Actually, it is not a joking matter; we work as a team for quality assurance. We are directly regulated by the Food and Drug Administration (FDA), who routinely carry out inspections at our facility. We are also subject to inspections and peer review by the Joint Commission, and the American Association of Blood Banks (AABB), whose mission is to protect patients and the nation's blood supply.

My main duties are:
  • Auditing – laboratory procedures for compliance with the law
  • Evaluating – new protocols and equipment before implementation
  • Documenting – tests, procedures, and work that we do




3. What I like best and least about my work …

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Wade meeting with two colleagues
Wade meeting with two colleagues

What I like best about my work is problem solving and working with teams to come up with creative solutions. A creative solution is one that is compliant but also meets the needs of the diverse patient population we serve.

What I like least about my work is what we call “record review.” This means we must review the records we have for each process to ensure they are accurate, complete, and compliant.

4. When I'm not working, I like to...

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When I’m not working, I like to take care of my children, read, and watch science-related television shows. Two of my favorite shows are “ER” and “CSI.” I also enjoy going to my son’s swimming meets.

5. My career goals are...

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Wade at the donor center
Wade at the donor center

My career goals are to become the secretary of Health and Human Services. To accomplish this, I need a Ph.D. in health care policy and the right political connections. There are several local colleges and universities that offer this degree program. I believe I have the skills to lead a team of health care professionals to formulate the best solution for the country’s health care.


















































     
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